Customer Centre
Mr Memory reviewed by Colin
View on Trustpilot.com
EU customers avoid this company
Because this UK company has chosen not to establish an EU hub to process EU orders, our order is stuck in EU customs for over a week with no sign of being released for delivery. Despite the EU customs agent informing us that no EU import duty is due, the customs agent charged an additional €6.95 handling fee (which was promptly paid). It's just not worth the hassle for EU customer to even try to buy anything from these people, or indeed from an UK based business.
Colin - Thursday 21st May 2026
Reply from Mr Memory
Hi Colin, we’re sorry to hear you’ve experienced delays with your shipment. However, we do feel this review is unfair as no contact has been made with our customer service team to give us the opportunity to assist or investigate the issue for you.
Customs delays and handling fees for EU deliveries are unfortunately outside of our control and are determined by the courier/customs authorities, not ourselves. Had you contacted us directly, we would have happily explained the process and checked the shipment status for you.
If you would still like assistance, please contact us with your order details and we will do our best to help.
