These are the Consumer Contract Regulations which as a Consumer you can expect from Mr Memory. They replace the Distance Selling Regulations 2000.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 transpose into UK law on the protection of Consumers in respect of Distance Contracts. It covers both Goods and Services, where the contract is made without any face-to-face contact between Seller and Consumer.
The purpose of the regulations is to increase Consumer confidence and so strengthen the single European market by providing an agreed minimum level of Consumer protection throughout the EC.
The aim of the cooling off period is to give Consumers an opportunity to examine the goods or services being offered, as they would have when buying in a shop. Deductions can be made if the value of the Goods are reduced as a result of handling the Goods more than necessary.
The right to cancel is fundamental, however this is balanced in the Regulations by the Consumer's responsibility to take care of the goods before returning them. The Regulations do not apply to business-to-business transactions.
The official text of the regulations is available on the HMSO website.
Please also read our Terms & Conditions for further information.
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