Terms & Policies

Your Rights

When you shop with Mr Memory, you have certain rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rules replaced the older Distance Selling Regulations 2000 and are here to protect you.

What You Can Expect

• Every product on our website shows clear information, including the price and delivery costs.
• After making a purchase, you will receive confirmation of your order via email.
• You have 14 days to change your mind and cancel your order.
• Cancelling is easy using our simple contact form.
• Please handle any goods carefully. If items are damaged or used beyond what’s needed to check them, we may need to reduce your refund.

Why These Rules Exist

These regulations are designed to make online shopping safer and give you confidence that you can buy without seeing the product in person first. You can check goods just like you would in a shop before deciding whether to keep them.

Remember: these rules don't apply to business-to-business purchases, only to consumer transactions.

For full legal details, the official regulations are on the HMSO website.

Please read our Terms & Conditions for more information.