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Help Centre

Order FAQs

Need further advice?

Please click the button below to contact a Memory Specialist.

CONTACT US

Need to edit or cancel an order?

Please reply to your confirmation email or click the button below.

AMEND ORDER

Before Ordering

Is the website secure?

Why buy from Mr Memory instead of the system manufacturer?

Should I upgrade my RAM or SSD first?

What are the best alternatives to Crucial RAM and SSD upgrades?

My computer is not listed, can you supply the correct upgrade?

I live in the Sussex area, can I collect my order from Mr Memory?

Will I be charged VAT for delivery within the EU?

Do I have to place my order online?

What warranty does Mr Memory offer?

What do you mean by 100% Compatible?

What brand will my RAM be?

Will the product be tested before dispatch?

Can you recycle my old memory?

How do I check what memory or SSD my computer supports?

Is there discount available for bulk purchases?

I have found the item cheaper elsewhere, can you match it?

Can I set up a credit account?

Where can I go to read reviews about Mr Memory?

Why does 'older' memory cost more?

Can my order be sent without Mr Memory branding?

Can the delivery address be different to the invoice address?

My Account FAQs

How do I create an account?

Why can't I log into my Account?

How do I change my email address?

How do I change my password?

How do I change my contact details?

How do I change my email preferences?

After Ordering

The part number on the new module is different from the original module?

Why did I receive faster memory than I ordered?

I made a mistake on my order - How do I amend it?

I have not received my Confirmation or Dispatch email - Have you received my order?

I have not received my order yet - how long should delivery take?

How do I get a copy of my invoice?

I accidentally placed a duplicate order - How do I cancel the duplicate(s)?

I have returned my order back to Mr Memory, have you received it yet?

Can I check my order status online?

The product I have received looks different from the image on the website?

Why has my payment not been authorised?

Rated 4.8 out of 5
on Google

John Fiore - 12 Jun 2026

Excellent and well laid out website, easily found my motherboard and the correct memory sticks for it. Prompt and well packaged delivery. PC now much faster.