Customer Centre

Reply from Mr Memory

I am sorry to hear that there was an issue with the order Neil.
We did email to advise that the SSD you had purchased was out of stock, which was advised on the website as well before you placed the order. It stated that the stock would be 1 day into us and then items would be dispatched on the same day of arrival which is what happened.
We list Royal Mail Special by 1pm as that is an option on our website regardless if an item is out of stock or not. Customers may still want a guaranteed next day option when they buy from us.
We always inform our customers when items are out of stock via the website (before ordering) and via email like we did with yourself.
You did reply advising us of your disappointment with regards to one of the items being out of stock, which is understandable. However, my colleague did offer an alternative delivery method as we cannot refund the delivery charge when we have done all of the correct procedures.
Your goods arrived with us on Friday 5th April and you received them on Saturday 6th April at 10:39am which was still within the Special Delivery time frame.

We have tried to discuss this with you over the phone but unfortunately, you hung up on us before we could resolve the issue.


Zoe Killick - Customer Care & Support