General policies

• Claims of damage, loss or merchandise shortage must be reported within 24 hours of receipt to be considered valid.
• All exchanges and returns require a Returns number.
• A return for credit must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
• The returned package must be received within 10 business days of the Returns number issue date.
• All memory we sell is backed by our lifetime warranty.
• To protect company against abuse, we reserve the right to charge restocking fees on products that are returned in less-than-new condition.

• Requesting a product return

• 1. Submit your request using the Support Request Form or contact our returns department by telephone on 01903 692 214 (Int'l: +44 1903 692 214)
• After receiving your returns number:
• 2. Remove the sticker which can be found at the bottom right corner of the invoice which says FREEPOST and place this on the package being returned, now write the returns number you were given on the back of the package. Finally you can place it in any post box or hand it over the counter at any post office.
• That's all you need to do... Freepost mail means you do not have to pay for postage, and as this mail is specially sorted and delivered direct to us there is no need to use our full address.

Crediting your account

Credit will be issued within two business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice.

Americanino Ltd T/As Mr Memory (“the seller”) Terms & Conditions

• 1. Definitions

• 1.a The "seller" means Americanino Limited T/As Mr Memory.
• 1.b The "buyer" or "customer" means any person, company or organisation who buys or has agreed to buy Goods from the Seller.
• 1.c The 'Goods' means goods provided by the Seller in accordance with the Seller's standard Terms and Conditions of sale.

• 2. General

• 2.a The purchase of products through this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions.
• 2.b The information contained within this web site and online store are, to the best of our knowledge, correct at the time of publishing. Whilst every effort is made to ensure the prices and details are accurate the seller reserves the right to change, modify, substitute or remove without notice any information on this site.
• 2.c The products supplied from this web site have been supplied by Americanino Ltd T/As Mr Memory, (mrmemory.co.uk). Americanino Ltd is a limited company and registered in England (Reg. Number 2012072) the registered office address is: D3 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ. UK.

• 3. Orders and acceptance of orders there of

• 3.a After you place an order, the seller will determine whether or not to accept and fulfill the order, and the seller may refuse or limit your order for any reason. By placing an order, you agree to accept all terms and conditions shown anywhere on this site, including the seller’s standard terms and conditions of sale. The seller reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions shown on this web site (mrmemory.co.uk).

• 4. Delivery

• 4.a Delivery times quoted are only estimates, and the seller shall not be liable for any delays howsoever caused.
• 4.b Unless otherwise specifically stated in writing all risk in the product shall pass to the Customer or its appointed agent at the time of delivery.
• 4.c The Customer has 21 calendar days to advise the Seller of non-delivery. If notification is received within 21 calendar days a joint decision will be made between the customer and the seller on how to proceed. After 21 calendar days it is deemed by both sides (the customer and the seller), that the goods have been delivered and the transaction is complete. The seller will not be liable for non-delivery of the goods when notification has not been received from the customer within 21 calendar days: After this time no replacements will be dispatched or refunds will be issued.
• 4.d The Seller will not be held liable for non-delivery of goods due to an incorrect address being provided at point of order. In this instance please see "section 9. Damage or Lost in Transit".

• 5. Payments

• 5.a All goods must be paid for with the order, unless prior arrangements have been made. We reserve the right to refuse delivery if payment is not made. All goods remain the property of the seller until payment is made in full. All rights including without limitation copyright, design and trademark rights in the website are owned by the seller.
• 5.b The credit terms (If Offered) are 30 days net from the date of invoice. Where payment is not made in accordance with the terms above hereof, the Buyer shall pay interest on any unpaid amounts calculated at 3% above Lloyds Bank PLC's base rate for the time being in force calculated on a daily basis. The Seller reserves the right to suspend deliveries where payment is not received in accordance with these Terms and Conditions of Sale. The Seller reserves the right at the Seller's complete discretion to refuse to establish a credit account for any Buyer, to refuse credit to an Buyer. notwithstanding that a credit account may already have been established, and to withdraw credit account facilities. Without prejudice to the Sellers other rights. The seller reserves the right to charge £20.00 for all unpaid items either returned or represented at the company's bank. Any outstanding account will become immediately due for payment.

• 6. Prices

• 6.a Unless otherwise stated any prices quoted by the Seller are:
• (i) exclusive of value added tax and any other taxes and duties,
• (ii) exclusive of carriage, and insurance.
• The Seller shall charge extra in respect of these items. Prices to the Buyer are subject to change without notice after the date of Sellers acceptance of Buyer's order where Seller has incurred increased costs due to currency exchange rate change, import duty change, increased freight charges, increased prices from supplier or surcharges. Where agreed call-off's are not adhered to by the Buyer. The Seller reserves the right to amend the price structure in accordance with the quantities delivered. The seller retains the right to alter website advertised prices: A lower price may be offered if trying to secure business by beating a competitors price: A higher price may be charged if supplying an alternate/specific manufacturer, this may be in relation to fulfilling a request for brands such as HP, IBM & Kingston branded memory, alternately for matched memory (individual and kits) in relation to specific brands such as Dell, Fujitsu-Siemens Apple etc, of a higher specification (including chipsets like 64x8 / 128x8, latency, bedded or unbedded chips, profile) than those listed on our website. In any event the Seller retains the right to invoice at the price ruling at the time of delivery. Once the goods are delivered and the invoice(s) have been paid in full all prices relating to the supply of the goods contained within the said invoice(s) will be accepted in full. If prices are queried this must be brought to the sellers attention before the invoice has been paid, if this is not carried out and the invoice has been paid without notification to the seller the contract will have been deemed to be complete on both sides. The Seller reserves the right to amend prices to correct errors or omissions. All website advertised prices are an ‘offer to treat’ and may be altered depending on the customers requirements.
• 6.b Any price list, catalogue, advertising matter, quotations or similar materials issued by the seller are intended only as an indication as to price and range of products available and information therein shall are subject to alteration without notice. Goods will be invoiced at prices ruling at the time of delivery.

• 7. Title and Risk

• 7.a Not withstanding delivery and passing of risk, the property in the Products shall not pass to the Customer until the seller has received all monies owed by the Customer under this or any other contract.
• 7.b Until such time as the property in the products passes to the Customer, the Customer shall hold the products as the sellers fiduciary agent and shall keep the products properly stored, protected and insured and identified as the seller’s property and bear the costs thereof. In the event of termination of this agreement by reason of non- payment by the Customer of amounts due under this contract or any other contract between the Customer and the seller made prior to the date of this contract, the seller shall be entitled at any time to require the Customer to return the Products to the seller, and if the Customer fails to do, to enter any premises of the Customer for the purpose of repossessing the Products.

• 8. Cancellations

• 8.a You have a statutory right to cancel your order within a 14 day period. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to: Americanino Ltd T/As Mr Memory, D3 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ, UK.
• 8.b The Buyer must obtain a RMA (Return Merchandise Authority) number from the Seller. The RMA number will be valid for a period of 10 business days from the date of issue by the Seller. The Seller reserves the right to refuse delivery of goods after this period.
• 8.c If you exercise your right to cancel the order, any money you have paid for your order will be refunded upon receipt of the goods.

• 9. Damage or Loss in Transit

• 9.a Goods are shipped via Royal Mail or on an overnight courier service which includes insurance cover against loss and damage during transit. Once the goods have been received and signed for, this insurance cover is no longer effective, responsibility is then passed to the signatory. Any Damage to received goods should be notified in writing within three days of receipt.
• 9.b The seller will not be held liable for loss of goods due to an incorrect address being provided at point of order.
• 9.c Any refunds requested by the buyer for non delivery of memory due to an incorrect address being entered will only be processed as and when the products are received back by the seller. Furthermore the seller will not be liable if the goods are deemed to be completely lost as a result of the incorrect address being stated.
• 9.d When the buyer selects a signed for delivery service and there is no signee at the delivery address the seller cannot be held liable for any additional delivery costs incurred by the delivering company. This cost will be payable by the buyer.

• 10 Defective Goods

• 10.a The liability of the seller is strictly limited to the replacement, repair or credit to the invoiced value of the defective items at the discretion of the seller. The seller's maximum liability under or arising from this agreement shall be limited to a sum equivalent to the invoice price of the goods. The seller shall not be liable for any claim, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss. The buyer accepts that the limitations and exclusions set out herein are reasonable having regard to all the circumstances including, without limitation, the price of the goods.
• 10.b Except otherwise provided in this agreement, all warranties, representations, terms and conditions, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.

• 11 Returns Procedure

• 11.a If any Goods are, or become defective in accordance with section (10) herein. The Buyer must obtain a RMA (Return Merchandise Authority) number from the Seller. The RMA number will be valid for a period of seven days from the date of issue by the Seller. The Seller reserves the right to refuse delivery of Goods after this period. The Buyer may have to bear any losses due to price erosion or obsolescence if Goods are returned after the seven days. Any Goods returned must have the RMA number marked clearly on the package and must be returned in original packaging or equivalent. The Seller reserves the right to refuse delivery of any Goods returned without an RMA number.
• 11.b It is the buyers responsibility to ensure they are ordering the correct products, if the incorrect product has been ordered and the buyer wishes to return the product this will be subject to a administration charge of 10% of the net cost, or £5.00, whichever being the greater.

• 12. Technical Data, Errors and Descriptions

• 12.a Every effort will be made by the Seller to ensure accuracy of any technical data or literature made available in relation to the Goods. The Seller accepts no liability for any damage or injury arising from any errors or omissions in the use of such technical data to the Buyer or any third party. No contract can be invalidated due to printing or clerical errors. Any descriptions of Goods are for guidance only and shall not constitute the contract 'sale by description'.
• 12.b By placing your order, you agree that the seller’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to the seller for the product giving rise to the seller’s liability. Under no circumstances will the seller be liable to the purchaser of any damage caused to equipment by products supplied by the seller.

• 13. Warranty

• 13.a The seller provides a lifetime warranty on ‘memory modules’ against faulty materials or workmanship. Flash memory, storage devices and any other products are subject to specific manufacturers warranties. During this period the Seller will at the Seller's option either refund the price of such Goods or replace or repair such Goods provided that:
• i) the Buyer shall have notified the Seller in writing of the fault or defect in the Goods, and shall have returned the faulty or defective goods to the Seller for inspection in accordance with the returns procedure in section (11) herein,
• ii) the product has not been misused or handled carelessly, the product is certified by the company as being defective.
• iii) The product was purchased by the buyer.
• Goods supplied to the Buyer by the Seller must not to be used in any medical or life critical applications by the Buyer or any other third party, without confirmation in writing by the Seller. All other warranties, conditions and statements expressed or implied, statutory or otherwise are excluded. Subject to the aforesaid the Seller shall be under no liability in contract or in tort for any loss, damage, death or injury arising directly or indirectly out of the supply, use or misuse of the Goods, to the Buyer or any other third party.
• 13.b THE PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS. SELLER SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY.

• 14. Limitations on Liability

• 14.a IN NO EVENT SHALL THE SELLER BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, PROFITS, DATA, OR GOOD WILL THAT BUYER MAY SUFFER, DIRECTLY OR INDIRECTLY, ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, SALE, USE, PERFORMANCE, OR FAILURE OF THE PRODUCTS, WHETHER SUCH LIABILITY ARISES UNDER CONTRACT, TORT, (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN. IN NO EVENT WILL THE SELLER’S LIABILITY TO BUYER ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS OF SALE EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID TO SELLER BY BUYER FOR THE PRODUCT THAT GIVES RISE TO THE CLAIM.

• 15. Force Majeure

• 15.a The seller and the buyer shall be excused from failure or delivery in performance hereunder if such failure or delay is attributable to causes beyond their control which makes such delivery of Products commercially impractical. Such causes may include, Acts of God, acts of war, riots, epidemics, fires, floods, strikes or labour disputes, inabilities to obtain materials, failures or delays in transportation. In the event of delay, supply shall take place as soon as reasonably feasible.

• 16. Complaints Procedure

• 16.a All complaints are dealt with equally and fairly. We will respond to all complaints within 2 business days, usually the same day. Where possible we aim to resolve all complaints immediately and at the most within two business days. Any customer details passed to us during this process are kept confidential, and we will keep you fully informed during the complaint process. To contact customer service please write to the address shown below, email or telephone 01903 692 214.

• 17. Waiver

• 17.a The failure of either party to enforce or to exercise at any time or for any period of time, any term of or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such terms or right and shall not effect that party’s right later to enforce or to exercise it.

• 18. Legal Provision

• 18.a The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction of the English courts.

Terms of use of the Mr Memory website

• 1. General

• The owner of this website is Americanino Ltd (trading as Mr Memory). By using this website you agree to be legally bound by the act in accordance with these Terms of Use and by all other applicable provisions; in particular you agree not to do the acts prohibited under paragraphs 3 to 5 Below if you disagree with these Terms of Use and / or with any other of the applicable provisions you are not permitted to, and agree not to, use this website.

• 2. Permitted Use

• 2.a You are not permitted to use this website other than for the following, private, non-commercial purposes: (I) viewing this website; (ii) placing orders; (iii) transferring to other websites through links provided on this website; and (iv) making use of other facilities that may be provided on the website, use of any automated system or software to extract data from this website or the website for commercial purposes (‘screen scraping‘, ‘data mining‘, ‘data harvesting‘, ‘web scraping‘, ‘data extraction‘ ) is prohibited.


• 2.b You must not use our website for anything which we the owner may constitute cause, or possible cause of damage to the website, or preventing availability or accessibility of the website.


• 2.c You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful activity.


• 2.d You must not publish / post / distribute any such material which is (or is linked to) any malicious items intended to harm the Mr Memory website; these could contain such things as spyware, computer virus, Trojan horse, keystroke logger and rootkit (amongst others).


• 2.e You must not use our website to transmit or send unsolicited commercial communications, nor use the website for any reasons related to marketing without receiving prior express written consent.

• 3. Intellectual property

• AAll information, data and materials presented on this website, including Databases, names, logos, pictures, as well as the colour scheme and the layout of the website, are protected by copyright, trade mark rights, database rights, The Copyright and Rights in Databases Regulations of 1997, European Union passed Directive No. 96/9/EC of 11 March 1996 on the legal protection of databases and/or other intellectual property rights. Any other use and/or reproduction of the information, data, materials, or of the colour scheme, or of the layout of the website, without prior written consent of Americanino Ltd, is prohibited and will constitute a breach of these terms and conditions and may infringe Americanino Ltd's intellectual property rights, Americanino Ltd reserves its right to take such action as it considers necessary, including issuing legal proceedings without further notice to you, in relation to any unauthorised use of this website.

• 4. Links to this website

• You may not establish and/or operate links to this website without the prior written consent of Americanino Ltd. Such consent may be withdrawn at any time at Americanino Ltd's own discretion.

• 5. Limited liability

• Americanino Ltd will not be held liable for any losses and/or damages arising from the use of this website or of any other website to which this website provides a link, and/or from the use of information presented on this or any such other website.

Contact details

Americanino Ltd T/As Mr Memory

D3 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ, UK

Website

mrmemory.co.uk

Email

sales@mrmemory.co.uk

Support Request Form

Telephone

01903 692 214

Facsimile

01903 692 212